Return Policy
At Natt3DPrintShop, we take pride in creating high-quality, hand-crafted, and custom-designed pieces. Because of the unique nature of our products, please review our return policy carefully:
Customized & Personalized Items
- All customized and/or personalized items (such as custom Funko-style figures, personalized boxes, or items with custom names, numbers, or designs) are non-refundable and non-returnable.
- If your order arrives damaged, defective, or incorrect, we will happily work with you to replace the item or issue a refund. Please contact us within 7 days of delivery to begin the process.
Non-Personalized Items
- Items that are not customized (for example: keychains, magnets, or the Sapo Concho Pop Collection) may be returned within 14 days of purchase.
- To qualify for a return, the item must be unused, in its original condition, and in its original packaging.
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (damaged, defective, or incorrect item).
How to Start a Return or Refund
- Contact us with your order number, photos (if applicable), and reason for return/refund.
- Our team will review your request and provide instructions for the next steps.
- Once approved, refunds will be issued to your original method of payment within 5–7 business days after we receive and inspect the returned item (if applicable).